1. Information We Collect

When you interact with us, we may collect:

• Personal details: your name, phone number, email address, and service address.
• Vehicle details: the make, model, year, vehicle identification number when provided, and the type of glass service required.
• Files: photos or documents you choose to send or upload, such as photos of damaged glass.
• Website usage data: IP address, browser type, and pages visited through cookies or analytics.
• Messaging information: messages you send us, your mobile number, and records of your text messaging consent and opt-out preferences.

2. How We Use Your Information

We use the information we collect to:

• Provide quotes and confirm or manage appointments.
• Communicate with you about your service requests and respond to questions.
• Perform auto glass services and, at your request, assist with insurance claims.
• Improve our website, services, and customer support.
• Send promotions or special offers only when you have separately opted in, if we offer promotional messaging.
• Maintain consent and opt-out records and comply with applicable legal requirements.

3. Text Messaging and Your Consent

When you provide your mobile number and agree to receive text messages from Zuzu Auto Glass, you consent to texts related to your inquiry or service. These may include quote responses, appointment confirmations and reminders, technician arrival updates, service updates, and follow-up information. Giving us your phone number alone does not sign you up for promotional texts. If we send marketing messages, we will seek the required separate consent.

Message frequency varies based on your requests, appointments, and interactions with us. Messages may recur while you have an active service request or are communicating with us. Message and data rates may apply under your mobile carrier plan.

Reply STOP to a Zuzu Auto Glass text to opt out of future messages from that messaging program. You may receive one confirmation message after opting out. Reply HELP for more information. You may also call 844-844-9898 to ask about your messaging preferences.

We do not sell your mobile number or share your personal information with third parties for their marketing purposes. Our messaging service provider may process information as needed to deliver and manage our texts.

4. Sharing Your Information

We do not sell or rent your personal information, and we do not share it with third parties for their marketing purposes. We may share information as reasonably needed with:

• Our technicians or service partners to complete your request.
• Service providers that help operate our website, communications, and text messaging.
• Insurance providers when you request insurance claim assistance.
• Legal authorities when required by law.

5. Cookies and Tracking

Our website uses cookies and analytics tools to improve your experience. You can adjust your browser settings to block cookies, but some features of the site may not work properly.

6. Data Security and Retention

We take reasonable measures to protect your personal information against loss, misuse, or unauthorized access. No method of online transmission is completely secure. We keep information, including messaging consent and opt-out records, for as long as reasonably needed to serve you and meet applicable legal or business requirements.

7. Your Choices and Rights

You may contact us to request access to the personal information we hold about you, ask for corrections or deletion subject to legal obligations, or opt out of marketing communications. For text messages, reply STOP as explained above.

8. Third-Party Links

Our website may contain links to third-party sites, such as social media or payment portals. We are not responsible for those sites’ privacy practices.

9. Contact Us

If you have questions or requests about this Privacy Policy, contact Zuzu Auto Glass by phone at 844-844-9898 or through our contact page.